The site ematveev.com sells, and the buyer buys goods on the site ematveev.com
The full range of products is available in the “Shop” section of the website ematveev.com
Acceptance of the terms of this agreement by the buyer occurs at the time of payment for the order.
Description of goods and their price is presented in the “Shop” section of the website ematveev.com
The characteristics of each individual material product may differ slightly from those declared on the site due to the peculiarities of the manufacture of the product.
The characteristics of the virtual product (subscription) exactly match the description in terms of the dates and terms of the subscription.
Only non-cash form of payment is possible.
Delivery of material goods is carried out by the method chosen by the buyer. The buyer chooses the delivery method on the checkout page before payment.
The delivery time of the order depends on the chosen method. The selected operator of the delivery service is responsible for the delay in delivery.
Delivery of a virtual product (subscription) is carried out immediately after payment by sending a letter to the buyer with a subscription activation link.
The buyer has the right to return the goods within 14 days from the date of receipt, provided that they retain their presentation and packaging. To return, you must send a letter to the address indicated on the website ematveev.com
The letter must indicate the order number and contact details of the Buyer.
If the return is carried out due to inadequate quality of the goods, a photo confirming the marriage is required.
To make a purchase of tangible goods, the Buyer provides the Store with the following personal data: name and surname, full address and postal code, phone number and e-mail address.
The store undertakes to ensure the storage of this data in accordance with applicable law.
To purchase a virtual product (subscription), the Buyer provides the Store with: login, e-mail contact information.
In the event of any disagreement, the pre-trial dispute resolution procedure is mandatory. The claim must be sent to the store address indicated on the “Contacts” page
The store is obliged to review it and give an answer within five working days from the date of receipt.
If it was not possible to reach an agreement, disputes are resolved in court in accordance with the current legislation of the Russian Federation.
The offer can be changed by the Store at any time. Changes come into effect from the moment they are published on the website ematveev.com
The parties are completely released from fulfilling their obligations under this agreement in the event of force majeure circumstances.
The occurrence of such circumstances must be immediately notified to the other party by e-mail specified in the details of the Store or the Buyer’s personal data.